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Oshi Casino Terms and Conditions

These terms set out the agreement between you and our platform. Please read them in full before you register, deposit or play at Oshi Casino.

Accepting Our Terms

By ticking the acceptance box at registration, opening an account, or placing a single bet on our platform, you confirm that you have read, understood and agreed to be bound by these terms. The agreement takes effect the moment your account is created and remains in force until your account is closed by either you or us. If you do not accept any part of these terms, you must not register or use our services.

We may update these terms from time to time. Continued use of your account after we publish changes means you accept the revised version. Where a change materially affects your rights, we will notify you by email or an in-account message before it takes effect.

Who Can Register

You may hold one account only, in your own legal name. Accounts are personal and must not be shared, transferred or operated on behalf of another person. Players residing in the United States, Spain, France, the Netherlands, Israel, Lithuania, Gibraltar or Jersey may not open or maintain an account with us.

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher. We are required to verify your identity before your first withdrawal, and you agree to supply a valid ID, proof of address and payment method verification on request. False or misleading information is grounds for immediate account closure and forfeiture of balances.

  • One account per person, per household, per IP address and per payment method.
  • You must not register if online gambling is unlawful in your place of residence.
  • KYC documents must be current, legible and in your own name.
  • We may request verification at any point, not only before withdrawals.

Deposits and Withdrawals

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton and the cryptocurrencies Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. Withdrawals are processed to Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer and the same supported cryptocurrencies. Funds must be wagered at least once before withdrawal in line with anti-money-laundering requirements.

Withdrawal requests are normally processed within one hour, provided your account is fully verified. We do not charge fees on standard deposits or withdrawals. An account with no login or transaction activity for twelve consecutive months is treated as dormant; we may apply a reasonable administrative fee to dormant balances and will notify you before doing so.

  • The minimum deposit and the minimum withdrawal are set out on our payments page.
  • Daily and weekly withdrawal limits apply to all accounts.
  • Large or unusual withdrawals may require additional verification.
  • Winnings are paid to the same method used for deposit wherever technically possible.

Bonus and Promotion Rules

Bonuses, free spins, cashback and tournament prizes are governed by these general rules together with the specific terms published alongside each offer. Where the two conflict, the offer-specific terms prevail. Bonuses are limited to one per person, household, payment method and IP address unless we state otherwise.

Each bonus carries a wagering requirement, a validity period and may carry a maximum bet restriction while the bonus is active. Exceeding the stated maximum bet, playing excluded games or forfeiting a bonus mid-play may void winnings derived from that bonus. Bonus funds expire after the stated validity period, and unused bonus funds and related winnings are removed on expiry.

  • Wagering requirements must be met in full before bonus funds convert to real money.
  • Bets placed on excluded games do not count towards wagering.
  • Placing bets above the maximum allowed while a bonus is active voids the bonus.
  • Bonus abuse, arbitrage or low-risk wagering patterns void all bonuses and winnings.

Prohibited Conduct

You agree not to use our platform unlawfully, fraudulently or in a way that prejudices other players or us. We reserve the right to suspend, close accounts and withhold balances where prohibited conduct is detected, and to report suspected offences to the relevant authorities.

Using a VPN, proxy or similar tool to disguise your location and access our platform from a restricted jurisdiction is a material breach of these terms. We may request location verification at any time and void bets placed from restricted territories.

  • Fraud, chargebacks and reversed deposits.
  • Multiple accounts or account farming.
  • Collusion, chip dumping or exploitation of software defects.
  • Bots, automated play or any third-party assistance tool.
  • Access from restricted jurisdictions via VPN or proxy.

Playing Responsibly

You may set deposit limits, loss limits and session reminders on your account at any time from your profile or by contacting support. Limits take effect immediately when tightening and, for your protection, are subject to a cooling-off period when relaxed or removed.

If gambling stops being fun, you may self-exclude from our platform for a fixed period or permanently. Once a self-exclusion is in place, we will close your account, return any withdrawable balance and refuse new registrations from you during the exclusion period. We will act on visible signs of gambling harm and may approach you with information about support services such as Gambling Help Online on 1800 858 858. Gambling should always be entertainment, never a way to make money.

Closing Accounts and Complaints

You may close your account at any time by contacting our support team via live chat or [email protected]. We will confirm the closure and release any withdrawable balance held in your account. We may also close or suspend an account where these terms are breached, where required by law, or where we reasonably believe play presents a risk of harm.

If you have a complaint, contact our support team first and we will try to resolve it promptly. Unresolved complaints may be escalated to the Curaçao licensing authority. These terms are governed by the laws applicable to our licence, and the courts of that jurisdiction have exclusive authority over disputes, save where mandatory local consumer law gives you other rights.

  • Step 1: raise the complaint with our support team, available 24/7.
  • Step 2: request escalation to a senior manager if unresolved.
  • Step 3: refer the matter to the licensing authority as a final option.

How We Update Terms

We review these terms regularly and publish updates on this page with a revised effective date. Material changes are announced by email or an in-account notice at least seven days before they take effect, unless an immediate change is required by law, licence conditions or security concerns.

Your continued play after the effective date constitutes acceptance of the updated terms. If you disagree with a change, you may close your account before that date and withdraw your balance without penalty. We recommend revisiting this page each time you log in for the current version.

Frequently asked questions

How old do I have to be to play at Oshi Casino?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher. We verify age as part of KYC before your first withdrawal.

Can I open more than one account?

No. We allow one account per person, household, IP address and payment method. Additional accounts are treated as multi-accounting and may be closed with balances forfeited.

What happens if I break a bonus rule?

Breaching a bonus rule, such as exceeding the maximum bet or playing excluded games, voids the bonus and any winnings derived from it.

How do I self-exclude from the platform?

Contact our support team via live chat or email at any time. We will close your account, return your withdrawable balance and refuse new registrations from you for the exclusion period you choose.

How will I know if the terms change?

Material changes are announced by email or an in-account notice at least seven days before taking effect, and the current version is always published on this page.