Talk to the Oshi Casino team
Our support desk runs around the clock, every day of the year, so you are never left waiting for an answer at 3am on a Sunday. This page lists every way to reach us, what we can fix on the spot, and the quick checks that make your first message the only one we need.
Every way to reach us
Live chat and email
The fastest route is live chat. Open it through the speech bubble in the bottom-right corner of any page on oshicasino-pokies.com, whether you are on desktop or the mobile site. No download or extra app is needed. Chat is staffed 24/7 and typical first replies land in under two minutes during quiet hours and under five at peak times.
For anything that needs receipts, screenshots or documents attached, use email. Write to [email protected] from the address registered on your account and you will hear back within 24 hours, usually much sooner. Formal complaints, verification documents and account closure requests should always go by email so there is a written record on both sides.
| Channel | Where to find it | Hours (AEST/AEDT) | Typical response |
|---|---|---|---|
| Live chat | Speech bubble, bottom-right of every page | 24/7 | Under 2 to 5 minutes |
| [email protected] | 24/7 inbox, replies daily | Within 24 hours | |
| Formal correspondence | Registered office of Dama N.V. | Business days | Within 5 business days |
What we can sort out
Common requests we handle
Our team covers the full life of your account, from your first deposit to a withdrawal hitting your bank. Verification questions are the most frequent, and we can tell you exactly which document is holding things up and why.
When you write to us about a payment, include the transaction ID and the time it was made. Bitcoin, Ethereum, Litecoin, Tether and Dogecoin withdrawals are usually processed within 0 to 1 hours, while card and bank transfers take longer on the provider side, not ours. If a game freezes mid-spin, send us the game name, your browser and roughly when it happened and we can check the round on the server.
- Account access: password resets, login errors, changing your registered email.
- KYC verification: which documents to upload, why a file was rejected, status updates.
- Deposits and withdrawals: missing PayID or crypto payments, limits, pending payouts, our 6,000 AUD daily and 16,000 AUD weekly caps.
- Bonuses: wagering questions on the 100% up to 6,000 AUD welcome offer, the 200 free spins, Monday reloads, Wednesday spins and weekend cashback.
- Technical faults: games not loading, display errors, mobile site issues on iOS or Android.
- Responsible gambling: deposit limits, loss limits, session reminders and self-exclusion, plus a referral to Gambling Help Online on 1800 858 858.
Check these before writing
Two minutes that save an hour
Half the tickets we receive are answered by a quick look inside your own profile, so a minute of checking often beats a support queue. Before you open chat, glance at these three things and include anything relevant in your first message.
If your query is about a bonus, copy the exact promo name from your bonus page into the chat. If it is about a payment, have the transaction ID ready. Agents can pull everything else up from your account on their end once you confirm who you are.
- Open the FAQ from the site menu: password resets, bonus wagering and deposit minimums of 20 AUD are covered there in plain terms.
- Check your profile's verification tab: if your ID or proof of address is still marked pending, that is your answer before we even look.
- Review your transaction history: confirm the amount, method and timestamp so you can quote them accurately.
Formal, press and partner enquiries
Mailing address and partnerships
Oshi Casino is operated by Dama N.V., registered in Curaçao under licence 8048/JAZ2020-13, and we have been running since 2015. Formal notices, legal correspondence and regulatory queries should be posted in writing to the registered office of Dama N.V. in Curaçao, Willemstad. We respond to posted correspondence within five business days of receipt.
Media outlets, review sites and prospective affiliates should use a dedicated channel rather than the player desk: email press and partnership proposals to [email protected] with PARTNER or PRESS in the subject line and they will be routed straight to the commercial team instead of joining the player queue.
Frequently asked questions
Is support really available at 3am?
Yes. Live chat and the [email protected] inbox are staffed 24/7, 365 days a year, including public holidays.
Why was my withdrawal request declined?
The usual causes are incomplete KYC, a withdrawal below the 30 AUD minimum, or exceeding the 6,000 AUD daily or 16,000 AUD weekly cap. Ask in live chat and we will name the exact reason on your account.
Can I ask for a self-exclusion through support?
Yes. Message us in chat or email and we will set a cooling-off period or full self-exclusion on your account the same day. For free confidential counselling, Gambling Help Online is on 1800 858 858.
Do you have a phone number?
We do not offer phone support. Live chat is faster than a call queue and email keeps a written record, so those two channels cover everything.
What should I include in my first email?
Your registered email or username, the date and time of the issue, any transaction ID, and a screenshot if one exists. That is normally all we need to resolve it in one reply.