Play Safe With Oshi Casino
Gambling at Oshi Casino should stay what it is meant to be: a paid form of entertainment, not a way to earn money or escape stress. This page sets out, in plain terms, the tools we give you, the warning signs we watch for, and the free Australian services you can call tonight if things feel heavy.
Our Commitment to You
We built our responsible gaming programme into the platform itself, not into a footnote. Every account we operate under the Dama N.V. licence (Curaçao, 8048/JAZ2020-13) carries the same protections, whether you play pokies for a few dollars a week or sit at high-limit live tables.
Behaviour monitoring runs in the background of every account. When we see patterns linked to harm, such as a sharp jump in deposit frequency or repeated play through the night, our player protection team reaches out privately with options, never with judgement. You can decline the contact and nothing changes in your account.
- Automated behaviour monitoring on every account
- Reality-check reminders you control
- Private, non-judgemental outreach from our player protection team
- Staff trained in responsible gambling under our licence obligations
Warning Signs to Watch
Problem gambling rarely announces itself. It shows up in small shifts first, usually noticed by the people around you before you notice them yourself. Read the list below honestly. Two or more of these signs at once is a strong signal to use one of the tools on this page or call a helpline.
- Chasing losses with bigger or more frequent bets
- Hiding your play or lying about time and money spent
- Borrowing money, including from friends or credit cards, to gamble
- Gambling to escape stress, anxiety or low mood rather than for fun
- Restlessness or irritability when you try to cut down
- Neglecting work, study or family commitments because of sessions
- Treating gambling as a way to solve financial problems
- Failed attempts to stop or take a break on your own
Tools You Can Use Today
Every tool below is already inside your account, under Profile, then Responsible Gaming. Each takes under a minute to activate and applies instantly. Limits only tighten straight away; increases take 24 hours to apply, by design, so a bad night cannot talk you into a bigger ceiling.
- Deposit limits: cap what you can deposit per day, week or month, set in Profile > Responsible Gaming.
- Loss limits: stop play automatically once your net losses reach an amount you choose.
- Wagering limits: restrict the total value of bets you can place in a period, independent of deposits.
- Session timeouts: set a fixed session length; when it ends, play stops until you log back in.
- Reality checks: on-screen time reminders at intervals from 15 minutes upward, showing session length and net result.
- Cooling-off periods: pause your account for a short break, from 24 hours up to 30 days, reversible only after it expires.
- Self-exclusion: a longer, firmer closure of your account, detailed in the next section.
How Self-Exclusion Works
You can self-exclude through Profile > Responsible Gaming or by contacting [email protected]. Choose the duration that matches your situation, and we will apply it the moment you confirm. During exclusion we close your account to login, deposits and play, and we stop all marketing emails, including bonus offers.
Any balance remaining in your account stays yours and remains protected. We return it to a withdrawal method you have verified, and if withdrawal is temporarily blocked for KYC reasons, our team will walk you through the verification steps. Open bets that cannot settle during exclusion are voided and stakes returned.
Reactivation is deliberate, not instant. Short breaks end automatically on expiry and a 24-hour cooling buffer applies before you can deposit again. Permanent self-exclusion cannot be reversed through self-service; it requires a written request to our player protection team, reviewed case by case after at least 6 months.
| Duration | How it ends |
|---|---|
| 24 hours | Ends automatically; 24-hour deposit buffer applies |
| 7 days | Ends automatically; 24-hour deposit buffer applies |
| 30 days | Ends automatically; 24-hour deposit buffer applies |
| 6 months | Ends automatically; permanent marketing opt-out kept |
| Permanent | Written reversal request only, reviewed after 6 months |
Keeping Minors Out
You must be at least 18 years old to hold an account with us, and we enforce this before your first withdrawal through KYC checks: government photo ID, proof of address and payment method verification. If we cannot verify your age, the account closes and all deposits are returned.
Underage gambling is most often an access problem at home, not a casino problem. If minors can reach your devices, parental control software such as Net Nanny, Qustodio or GamBlock lets you block gambling sites and apps across the household. Keep your login details private, never save them on shared devices, and log out after every session.
Gambling is an adult activity. Any account found to belong to a person under 18 is closed immediately, with winnings forfeited and deposited funds returned to their source.
Free Help Across Australia
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- Gambling Help Online, 1800 858 858, gamblinghelponline.org.au, free 24/7 phone and live chat counselling nationwide
- Lifeline, 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is tied to distress
- Gambling Help Queensland, 1800 858 858, gamblinghelpqld.org.au, state-specific face-to-face and phone counselling
- Relationships Australia gambling support, 1300 364 277, relationships.org.au, counselling for partners and family members
Talk to Our Team
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Frequently asked questions
Can I lower my deposit limit instantly?
Yes. Lowering any limit applies immediately. Increases take 24 hours to take effect so you cannot raise a ceiling mid-session on impulse.
What happens to my money if I self-exclude?
Your balance stays yours. We return it to a verified withdrawal method, and open bets that cannot settle are voided with stakes returned.
Can permanent self-exclusion be reversed?
Not through self-service. A written request to our player protection team is reviewed case by case, and only after at least 6 months.
Are my limit settings visible to other players?
No. Your limits, exclusion status and any contact from our player protection team are strictly confidential to your account.
Who can I call tonight if gambling feels out of control?
Gambling Help Online on 1800 858 858, free and available 24/7 anywhere in Australia, or Lifeline on 13 11 14 if you are in distress.