Our AML and Verification Policy

We hold our players and our licence to the same standard: transparency. This page sets out exactly how Oshi Casino verifies identity, monitors transactions and meets the anti-money-laundering obligations of our Curaçao licence (8048/JAZ2020-13), held by Dama N.V. since 2015.

Our Commitment to AML

Oshi Casino operates under licence 8048/JAZ2020-13 issued by the Curaçao authorities, and Dama N.V., our parent company, is fully bound by the anti-money-laundering and counter-terrorism-financing framework of that jurisdiction. In practice this means we must know who our players are, where their funds come from and whether their betting pattern fits a recreational player profile.

We treat these obligations as a baseline, not a ceiling. Our compliance team applies a risk-based approach: the higher the exposure a player or transaction carries, the more scrutiny it receives. We never accept funds whose origin we cannot reasonably establish, and we report suspicious activity to the relevant authorities as required by law.

When We Verify Your Account

Verification is not a single event but a staged process tied to clear triggers. We run baseline checks at registration, deepen them at your first withdrawal and apply enhanced due diligence when thresholds or behaviour warrant it.

• Registration: we confirm your email, date of birth and that you are 18 or over, and screen your details against sanctions and politically-exposed-person lists.
• First withdrawal: we require full identity verification before releasing any funds, with no exceptions.
• Thresholds: cumulative deposits or withdrawals above AUD 10,000 trigger a review of your file, and larger or unusual patterns may require source-of-funds evidence.
• Ongoing checks: periodic re-verification of expired documents and refreshed screening of all players.

How Verification Works Step by Step

The process is designed to take minutes, not days. Most players complete it inside 24 hours, and straightforward cases are often cleared within a few hours because our withdrawals are processed in 0-1 hours once checks pass.

• Log in and open the verification section of your account profile.
• Upload a government-issued photo ID (passport, driver licence or national ID card), ensuring all four corners and the expiry date are visible.
• Upload proof of address dated within the last 3 months (utility bill, bank statement or official government correspondence).
• Upload proof of payment method ownership: a photo of the card (middle digits masked) or a screenshot of your e-wallet or crypto wallet showing your name.
• Our compliance officers review the files and confirm by email; if anything is unclear we contact you directly with specifics.

How We Protect Your Documents

Your verification files are stored on encrypted servers with access restricted to vetted compliance staff who need it to perform their duties. We never share your documents with third parties except where we are legally compelled to do so by our regulator or by law-enforcement requests, and we never use them for marketing purposes. Transfers to and from our verification portal run over TLS encryption, and files are retained only for as long as our licence obligations require.

When We Ask for Source of Funds

For the vast majority of players, a photo ID and a proof of address are all we ever need. We ask for source-of-funds evidence only when your play is inconsistent with the profile we hold, for example a series of large deposits that do not match your stated occupation or betting history, or cumulative turnover well above AUD 10,000.

Acceptable evidence includes recent payslips, bank statements showing salary credits, tax returns, dividend or rental income statements, or sale contracts. We ask because our licence obliges us to confirm that money wagered with us is not the proceeds of crime, and because answering promptly is the fastest way to unblock your withdrawals.

How We Monitor Transactions

Every deposit and withdrawal passing through our platform is screened by automated monitoring rules, with flagged cases reviewed manually by our compliance team. We also apply the same-method rule that is standard across licensed operators.

If Verification Fails or Stalls

If a document is rejected, we tell you why and invite a corrected upload; a blurry photo is usually fixed in minutes. If you decline to verify, we cannot process your withdrawal, and accounts left unverified for 30 days after a request may be suspended until the file is complete.

Where we have reasonable grounds to suspect money laundering, we are required to freeze the account, report the matter to the authorities and, in most cases, withhold comment on the report itself. Verified documents are retained for five years after the closure of your account, as our licence mandates, after which they are securely destroyed. If you have questions about any step on this page, contact our support team at [email protected] or via live chat, available 24/7.

Frequently asked questions

Do I need to verify before I can deposit and play?

No. You can deposit and play after basic registration checks. Full verification is required before your first withdrawal.

How long does verification take?

Most files are reviewed within 24 hours, often within a few hours. Once cleared, withdrawals are processed in 0-1 hours.

Which documents do you accept as proof of address?

Utility bills, bank statements or government correspondence dated within the last 3 months, showing your name and address.

Why was my withdrawal sent back the same way I deposited?

Our same-method rule requires withdrawals to be returned via the original deposit method, which is a standard anti-money-laundering control.

How long do you keep my documents?

We retain verification records for five years after your account closes, then destroy them securely, as required by our Curaçao licence.